亞馬遜常用回復(fù)郵件，一共包含 5 個郵件模板。下面列出的郵件模板，模板中的紅色文字是你需要替換的內(nèi)容。
模板導(dǎo)航
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please find a courier to return the item to us? or we can arrange a collection which will charge$xxx. May I have your decision? Kind Regards{your_name}
你好，xxx： 感謝你和我們?nèi)〉寐?lián)系，并耐心等待。 你可以通過快遞把買錯的商品退回給我們嗎？如果不方便，我們可以安排上門取貨，費用為$xxx。 可以告訴我們你的決定嗎？ 謹(jǐn)致問候！{你的名字}
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please provide more details why you need to return the items? Perhaps we can help to solve the your problems before the return. Look forward to your reply. Kind Regards{your_name}
你好，xxx： 感謝你和我們?nèi)〉寐?lián)系，并耐心等待。 你能提供關(guān)于要退貨的商品的更多信息嗎？ 或許，在退貨前，我們能夠幫助你解決你遇到的問題。 期待你的回復(fù)。 謹(jǐn)致問候！{你的名字}
Hi{customer_name}, Thanks for your email and sorry for the late reply. We need some additional information for this case, which is key to the result. Could you please send pictures of the damaged items/parts you mentioned? So we can process a replacement request as soon as possible. Hope you can understand and look forward to your prompt reply. Kind Regards{your_name}
你好，xxx： 感謝你的來信，抱歉讓你等久了。 對于你提到的商品破損的事情，我們需要更多的信息來確認(rèn)此情況，這一點非常關(guān)鍵。 你可以發(fā)幾張破損商品的照片給我嗎？以便我們盡快為你換貨。 希望你能理解，并能及時回復(fù)。 謹(jǐn)致問候！{你的名字}
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please highlight the missing parts on the attached manual? Perhaps we can send you the replacement parts to solve the problems. Look forward to your reply. Kind Regards{your_name}
你好，xxx： 感謝你和我們?nèi)〉寐?lián)系，并耐心等待。 你能告訴我們?nèi)笔У牟考诋a(chǎn)品手冊的哪一處嗎？ 或許我們可以給你發(fā)送替換零件來解決這個問題。 期待你的回復(fù)。 謹(jǐn)致問候！{你的名字}
Hi{customer_name}, You are welcome. It is our pleasure to provide the best service for you. Please feel free to let us know if you have any further questions. Have a great day! Kind Regards{your_name}
你好，xxx： 不用客氣！為你提供最好的服務(wù)是我們的榮幸。 如果你有任何問題，請隨時聯(lián)系我們。 祝生活愉快！ 謹(jǐn)致問候！{你的名字}
